Return & Refund Policy

• Any sealed product, that is still suitable for resale, may be exchanged for another product of equal or lesser value, or a credit may be issued to the account with prior authorization from a Bariatric Advantage customer service representative.
  
  
• Any media, including CDs, DVDs, Books & Publications, and Magazines, may not be returned.
  
  
• The verification of the sealed returned containers is up to the discretion of the Bariatric Advantage Warehouse Department and if the returned product is deemed unfit for sale no credit will be issued, no product will be exchanged, and the shipment will not be returned.
  
  
• No credit will be given for any product returned to Bariatric Advantage without a return authorization from a Bariatric Advantage customer service representative. Additionally, the products will not be re-shipped unless the customer agrees to pay for the return shipping.
  

• All returns are subject to a 25% restocking fee.
  
  
• Please allow at least 24-72 hours from receipt of your return confirmation for the funds to be re-deposited into your checking or credit card account.
  
  
• No Returns Will Be Accepted After 90 Days.
  
  
• All refunds are credited to the account excluding the original shipping costs of the product and California State Tax, if applicable.
  
  
• Any Discontinued Products Are Non-Refundable.
  
  
• All Return Policy Disputes can be referred to our Customer Service Department that can be reached via telephone at 1.800.898.6888, or via our web form under the Contact Us Page.
  
  

Shipping Policy

• All packages are shipped using the United States Postal Service (USPS) or through Fedex. Each method of shipment contains methods of delivery confirmation and tracking. Once the third-party company has established the delivery of a shipment the terms of the transaction are then void, and Bariatric Advantage is not responsible for compensation of lost or stolen product. All concerns will then be addressed to the appropriate third-party for attempted reimbursement.
  
  
• Bariatric Advantage is not responsible for the shipping time of orders.
  
  
• Most orders are sent via United States Postal Service (First Class or Priority Mail) and generally arrive within 3-4 days (not including Sundays). Orders sent Fedex have a delivery time of 1-5 business days depending on recipient location and Fedex service used.
  
  
• Any order that is disputed for the length of its arrival time may be re-processed for Fedex Next Day Air shipping. However, additional fees WILL apply!
  
  
• All Fedex Next Day Air orders are subject to a 24 hour payment processing before the product is actually shipped.
  
  
• Fedex Next Day Air orders will NOT arrive on Saturday!
  
  
• Fedex Next Day Air orders placed AFTER 2:30 PM Pacific will not be shipped out until the next business day.
  
  
• Bariatric Advantage hours of operation are Monday-Friday, excluding holidays. Any shipment placed during non-business hours will be processed during our next scheduled business day.

Other Policies

• The Bariatric Advantage Monthly Re-Order program recipients may be subject to additional fees if the credit card information on file, at the time of processing, is declined on more than one occasion.
  
  
• Any attempted fraudulent use of discounts, applied to an order, may result in additional fees for compensation of dollar values lost.